Privacy Policy

1. We, Incashme Mobile Wallet Services Private Limited (hereinafter referred to as ‘we’ or ‘us’ or ‘our’) value your trust and respect your privacy. The terms and contained hereunder (“Privacy Policy”) provides you with details about the manner in which your data is collected, stored and used by us. You are advised to read this Privacy Policy carefully. By downloading and using our application/ website/platform (“Services”) you expressly give us consent to use and disclose your personal information in accordance with this Privacy Policy. Please review this Privacy Policy periodically as we may modify it from time to time. If we make any material changes, we’ll may notify you by posting a notice on our website or by sending you an email. This Privacy Policy shall apply uniformly to all our Services.
2. By using accessing the Services, you indicate that you understand, agree and consent to this Privacy Policy. You hereby provide your unconditional consent or agreements to us as provided under Information Technology Act, 2000 and rules and regulations made under thereunder, to our collection, storage, processing, handling, use, disclosure and transfer of information (including sensitive personal data or information) in accordance with this Privacy Policy.
3. Who collects and retains your information? Any information (personal including sensitive personal data or information or otherwise) provided to or collected by us under this Privacy Policy will be stored and retained by us and/or any other person authorized by us from time to time.
4. What information we collect?

4.1 We may collect and store information, personal or otherwise, at the time you register yourself as a user of the Services or when you access any content, feature or functionality, or avail any service provided by us through the usage of the Services from time to time. Such information may include:

(a) personal information, that personally identifies you or can be used to personally identify you in combination with other information, such as your name, email address, residence address, age, gender, and telephone number and emergency contact information;

(b) sensitive personal data or information (defined under the Information Technology (Reasonable Security Practices And Procedures And Sensitive Personal Data Of Information) Rules, 2011 enacted under the Information Technology Act, 2000) that you may provide us or upload/submit through the our application/website or physically through our agents/employees/contractors (acting on our behalf) or any information/details integrated with or transmitted to us through your electronic devise;

(c) information that you may electronically submit when you post on message boards on the our application/website/ platform, or information contained in search requests, questions, reviews or comments that you submit to us;

(d) information from surveys that we may, from time to time, for research purposes, if you choose to respond to them;

(e) details of your visits, usage patterns/logs regarding your use of the Services, the functionalities or any Services you access or avail through us;

(f) information relating to the electronic device including but not limited to the type of electronic device you use, its unique device ID, its IP address and/or the device operating system etc.; or

(g) information about you from your proxy or from other persons or sources, which your proxy or such other person may submit through our application/website/platform or which we may add or link to your account information, as the case may be.

4.2 You may choose not to provide us any information even though it might be essential to access any features and/or avail any Service. You will at all times, while using the Services, have an option to withdraw your consent to such collection of information (as contemplated in this Section) by uninstalling our application and not availing the Services.

4.3 We will retain your information for as long as your account with us is active and as required for you to access or use the Services. We will not retain such information for a period longer than it is required for the purposes for which the information may lawfully be used or is otherwise required under any other law for the time being in force.

4.4 We allow you to view and/or update your personal information (including sensitive personal data or information) such as medical records, etc. at any point of time to ensure that only the most updated, accurate and relevant information/documents are stored with us.

1. How do we use and share your information?

5.1 The information you submit or upload in relation to the usage of the Services may be used by us for the following purposes:

1. to enable you to use, access and avail the Services provided by us on our application/website/platform;

1. to improve the quality and design of our application/website/ platform and to create new features, promotions, functionality and service by storing, tracking and analyzing user preferences and trends;

1. to fulfil your request for information relating to the Services offered by us and/or functionality or features of our application/website/ platform and respond to your customer service requests; or

1. to send you communications, such as updates, your account information or updates/changes to the application/website/ platform, and/or marketing and promotional messages through any mode of communication (including push notifications) regarding the functionalities / features available on the application/website/ platform including any details in relation to the Services provided by us or any information which we choose to communicate to you from time to time.

5.2 Any personal information (including sensitive personal data or information) provided by you through our application/website/ platform will be kept confidential and not shared with any third party, except as necessary under the following circumstances:

1. with the our affiliates, merchants or agents, as the case may be, who consent to act upon your request for Services made through the our application/website/ platform;

1. to ensure compliance with orders of any judicial and/or governmental authorities that have jurisdiction over it or as otherwise required under applicable laws,

1. with other third party service providers or companies or individuals to perform functions on our behalf or for use of such information by such third party service providers in an aggregated and non-personally identifiable form or otherwise.

5.3 While sharing your information with the agents or merchants, as the case may be, as described in (a) and (c) above, we will ensure that such third parties are subject to this Privacy Policy and/or follow practices at least as protective as those described under this Privacy Policy.

5.4 We may share statistical data and other details (other than your personal information) without your express or implied consent to facilitates various programmes or initiatives launched by us, our affiliates, agents, third party service providers, partners or banks & financial institutions, from time to time. We may transfer/disclose/share information (other than your personal information) to those parties who support our business, such as providing technical infrastructure services, analysing how our services are used, measuring the effectiveness of advertisements, providing customer / buyer services, facilitating payments, or conducting academic research and surveys. These affiliates and third party service providers shall adhere to confidentiality obligations consistent with this Privacy Policy.

5.5 Notwithstanding the above, we use other third parties such as a credit/debit card processing company, payment gateway, pre-paid cards etc. to enable you to make payments for buying products or availing Services. When you sign up for these Services, you may have the ability to save your card details for future reference and faster future payments. In such case, we may share your relevant personal information as necessary for the third parties to provide such services, including your name, residence and email address. The processing of payments or authorization is solely in accordance with these third parties policies, terms and conditions and we are not in any manner responsible or liable to you or any third party for any delay or failure at their end in processing the payments.

1. How secure is your information?

6.1 We implement reasonable security practices and procedures as mandated under applicable laws including but not limited to the Information Technology Act, 2000 and the rules framed thereunder and have a comprehensive documented information security programme and information security policies that contain managerial, technical, operational and physical security control measures that are commensurate with respect to the information being collected and the nature of our business.

6.2 We protect the security of your information during transmission by using servers that have Firewall and Secure Sockets Layer (SSL) certificate installed, which encrypts information you input and prevents unauthorized access of such information to or from a private.

6.3 While we will endeavor to take all reasonable and appropriate steps to keep secure any personal information which we hold about you and prevent unauthorized access, you acknowledge that the internet or computer networks are not fully secure and that we cannot provide any absolute assurance regarding the security of your personal information.

7. Cookies

Like most interactive websites we use cookies to enable us to retrieve user details for each visit. We may store temporary or permanent ‘cookies’ on your electronic device. You can erase or choose to block these cookies from your device. You can configure Your computer’s browser to alert You when we attempt to send You a cookie with an option to accept or refuse the cookie. If You have turned cookies off, You may be prevented from using certain features of the Website

8. Links to our website

You may not create a link to any page of this website without our prior written consent. If you do create a link to a page of this website you do so at your own risk and the exclusions and limitations set out above will apply to your use of this website by linking to it.

9. Links from our website

We do not monitor or review the content of other party’s websites which are linked to from this website. Opinions expressed or materials appearing on such websites are not necessarily shared or endorsed by us and should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site and to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them. We will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.

10.How do you address your grievances?

If you have any concerns regarding your privacy or would like to address your grievances in connection with our application/website/ platform or this Privacy Policy, please contact the grievance officer, Name: [●] from Mon – Sat (10:00 am – 5:00 pm) at Address: [●], Email: [●].

11. Business / Assets Sale or Transfers 

We may sell, transfer or otherwise share some or all of its assets, including your information in connection with a merger, acquisition, reorganization or sale of assets or business or in the event of bankruptcy. Should such a sale or transfer occur, we will reasonably ensure that the information you have provided and which we have collected is stored and used by the transferee in a manner that is consistent with this Privacy Policy. Any third party to which any of we transfer or sell as aforesaid will have the right to continue to use the information that you provide to us or collected by us immediately prior to such transfer or sale.